Mitre News

04.05.2023

Mitre Linen partner with ELITE Paper Solutions

We are proud to announce our new partnership with ELITE Paper solutions – a not-for-profit recycling organisation that are helping us to dispose of our cardboard waste. The innovative, charity-based company from Pentrebach, Wales, not only focus on planet-friendly disposal of paper and cardboard waste but also offer training, volunteering and paid employment to disabled members of the public.

As part of the partnership, Mitre Linen and Elite Paper Solutions will work together to ensure that all of our packaging waste is recycled in an eco-friendly and maintainable manner. The cardboard used to package our linen and textile products will be processed to create sustainable animal bedding.

This marks a significant step forward for Mitre Linen, as we strive towards becoming more sustainable and eco-friendly in all aspects of our operation.

12.02.2020

Mitre Linen takes service to PLATINUM level

Mitre Linen has won a Feefo Platinum Service Award for exceptional service, as voted for by real customers.

Platinum status is the highest level of the Feefo Awards and is given to companies which have achieved the coveted Gold level Feefo Award for the previous three consecutive years.

Mitre Linen General Manager Kate Gough said: “We are so proud to reach Platinum level – it’s a real accolade to the fantastic efforts of the entire team at Mitre Linen. “We truly believe that we have some of the best products and ranges in the market, and this award shows we offer the best service as well. We are especially pleased that this award is voted for by our customers.”

A Feefo Trusted Service Award is an independent seal of excellence that recognises businesses which deliver exceptional customer experiences and use Feefo to collect genuine reviews and insights. All reviews are from verified purchasers.

04.11.2019

Mitre Linen Achieves Further ISO Accreditation

Hot on the heels of its first two ISO accreditations achieved in August, Mitre Linen, one of the UK’s leading suppliers of bedding, towelling and soft furnishings to the hospitality industry, is delighted to announce the award of two further ISO certifications.

ISO 9001 for Quality and 45001 for Occupational Health and Safety have now also been awarded to Mitre Linen, recognising the company’s commitment to meeting official global standards across four key business areas; Quality, Occupational Health and Safety, Environment and Energy.

“ISO International Standards are incredibly important and give world-class acknowledgement to Mitre products, services and systems,” said Mitre Linen General Manager Kate Gough, adding, "Furthermore, it will give our customers complete confidence in not just the quality of our products, but the ethics and values of our organisation.”

07.08.2019

ISO Certifications Awarded For Mitre’s Green Initiatives

Mitre Linen, one of the UK’s leading suppliers of bedding, towelling and soft furnishings to the hospitality industry, has been awarded ISO certification in two areas which benefit the environment.

ISO 500001 for Energy Management is awarded for the implementation of systems which integrate energy management into every part of a business. ISO 140001 for Environmental Management recognises an effective systematic approach to reducing the adverse impact business activities, processes, products and services have on the environment.

“We’ve done it! Establishing more environmentally friendly ways of doing business has been one of our key objectives over the past few years,” said Mitre Linen General Manager Kate Gough.

“Everyone in the company has played a part in helping us to introduce greener ways of working while maintaining our high standards of quality and efficiency. The Mitre team is very proud of this achievement, but we don’t see it as the end of the road. We will continue to introduce new green initiatives wherever possible to further enhance our contribution to a cleaner, greener world. We’re already asking colleagues to come up with more ideas.”

Bardsey Island is a National Nature Reserve and Site of Special Scientific Interest. Mitre recently donated Eco range duvets to the charitable trust which runs the island. Eco range duvets have fillings made from recycled plastic bottles.

Browse Mitre Linen's new Eco products.

11.06.2019

Duvets That Don't Cost The Earth

Mitre’s new Eco duvets have been a big success with the Bardsey Island Trust, a National Nature Reserve and Site of Special Scientific Interest. The environmentally friendly duvets are made from recycled plastic bottles and so are fully consistent with the island’s commitment to protecting the environment.

“Until now, visitors have been asked to bring their own duvets with them,” said Caroline Jones from the Bardsey Island Trust, “Mitre’s Eco collection duvets mean we can provide them with truly green duvets made from waste plastic. This struck a chord with us as despite our tireless efforts to keep Bardsey clear of damaging waste, plastics like water bottles travel to us on the oceans from France and Spain, littering our pristine shoreline and creating a hazard for wildlife.”

The construction of Mitre Eco duvets and pillows utilises recycled plastic bottles which are extruded into non-allergenic and incredibly soft fibres. The result is a duvet which is as snug and squashy as a traditionally manufactured alternative, but which uses 40% less energy and 70% less water.

“We are absolutely delighted to be able to supply our Eco duvets for the accommodation on Bardsey Island,” said Mitre Linen General Manager Kate Gough.

Learn more about Bardsey Island's special delivery or browse the Mitre Eco range.

02.04.2019

On Her Majesty’s Service: Mitre Linen Awarded Renewal of Royal Warrant

The team at Mitre Linen, one of the UK’s leading suppliers of bed linen, bedding towelling products and soft furnishings to the hospitality industry in the UK and beyond, is delighted to announce the company has again been awarded Her Majesty The Queen’s Royal Warrant.

Based in Dowlais in Wales, Mitre has proudly held HM The Queen’s Royal Warrant since 1955, and is one of only four Royal Warrant holders in Wales.

“I am absolutely thrilled to share the news that Mitre Linen has again been granted a Royal Warrant, which is a testament to the outstanding customer service and quality products the company is renowned for,” Nisbets Group CEO Klaus Goeldenbot said.

“I congratulate the team at Mitre for all their hard work in earning this great honour from the Royal Household of Her Majesty Queen Elizabeth II,” Mr Goeldenbot added.

Mitre Linen General Manager Kate Gough said: “To open up a letter from Buckingham Palace is quite something, and to receive one informing us we have again been granted a Royal Warrant was very exciting.

“Our team here in Wales work so hard to ensure we meet the high levels of quality and service required to earn this honour, so we are really proud to be recognised in this way,” she added.

Mitre Linen was established in 1946 in Wardrobe Place by St Paul’s Cathedral in the City of London. The name ‘Mitre’ comes from the elaborate headwear the bishop of the church wore. Mitre was first awarded a Royal Warrant in 1955. In 2000, the company relocated to Wales. In 2016, Mitre Linen was acquired by Nisbets Group.

11.03.2019

Mitre Linen work 9 to 5 to provide A-listers with luxury embroidered bathrobes

Cast and crew of the much-hyped Dolly Parton ‘9 to 5 The Musical’ were recently provided with luxurious, embroidered bathrobes from Merthyr Tydfil based, Mitre Linen.

The Gala launch of the West End show welcomed a number of celebrities including Dolly Parton herself, and special guest, Kylie Minogue.

Approached by the Ambassador Theatre Group just days before the opening night, Mitre supplied 224 bespoke bathrobes embroidered with the ‘9 to 5 The Musical’ logo from its Vienna and Sandringham ranges, much to the delight of Arthur Jones, Marketing Director of the 9 to 5 musical:

“For the official opening night of 9 to 5 in the West End, we were looking for something bespoke, luxurious and fun to give to our cast, crew and guests as gifts. The bathrobes that Mitre produced for us embroidered with our show’s logo exceeded our expectations in terms of quality, were produced to an impressively tight deadline and were received with a huge amount of enthusiasm from everyone, including the Queen of Country herself, Dolly Parton, and special guest Kylie Minogue!”

Kate Gough, Mitre Linen General Manager was thrilled to be able to assist:

“It was an honour to be asked to produce a range of embroidered bathrobes for the cast, crew and special guests at the gala launch of ‘9 to 5 The Musical’. All bespoke embroidery is produced by our in-house expert team from our head office in Wales, and the fluffy white bathrobes looked absolutely stunning. We wish the entire company the very best of luck during the run and trust that the bathrobes keep them warm during scene changes.”

To summarise, Arthur Jones added:

“The cast love their robes (they can usually be found wearing them backstage!) So thank you again for producing exactly what we needed!”

The theatrical remake of the 1980’s movie will run at London’s Savoy Theatre until the 31st August.

22.02.2019

Mitre Linen Win GOLD For Service

Mitre Linen is proud to announce that they have again won a Feefo Gold Trusted Service Award. This award is an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers and is only awarded to those that use Feefo to collect genuine reviews and insights. As all reviews are verified, the accreditation is a true reflection of a business’ commitment to outstanding service.

Speaking shortly after the announcement, Kate Gough, Mitre Linen General Manager enthused:

“We are thrilled to receive this award from Feefo. We aim to ensure that all our customers are delighted with any interaction with us .This award is a testament to the fantastic efforts of the entire team at Mitre Linen. We truly believe that we have some of the best products and ranges in the market, and this award highlights that we offer the best service as well."

21.11.2018

Room Attendant of the Year 2018 Winners Revealed

Congratulations Tad Janeczek and Anna Lupton

Congratulations to the winner of Room Attendant of the Year 2018, Tad Janeczek of Chilston Park Hotel, Kent and runner-up, Anna Lupton of Carr House Farm B&B, York.

From a shortlist of six finalists, Mark Lewis, CEO of support charity Hospitality Action, had the challenging task of selecting Tad and Anna. Mark commented:

“I was thoroughly impressed with all of the entries received, the standard of housekeeping was incredible and a credit to all of the establishments who nominated a room attendant. Tad and Anna impressed me with their overall dedication to their profession and their continuous strive to achieve perfection for their guests”

Tad and Anna received their awards and certificates from Mitre Linen National Account Manager Anthony Goldcrown. Tad also won £1,000 in cash and a £1,500 Mitre Linen room refurbishment for Chilston Park Hotel with Anna receiving £500 and Carr House Farm B&B gaining a Mitre Linen room makeover worth £750.

Both Tad and Anna were delighted with their success.

Winning this award is just incredible and I am truly thrilled.” stated Tad.

Anna explained how proud she felt to be named runner up:

“This is just amazing. I am so excited to accept this award”

The Room Attendant of the Year Awards 2018 launched this year to celebrate the key role that room attendants play in the smooth running of a hotel.

06.11.2018

Mitre Linen and Condé Nast Johansens announce partnership

Mitre Linen is pleased to announce it has been appointed a hospitality partner by Condé Nast Johansens, the leading reference guide for luxury hotels, spas and venues around the world.

Fiona Patrick, Condé Nast Johansens’ Client Services Director, commented:

“We are delighted to be highlighting Mitre Linen to our portfolio of luxury hotels, venues and spas. Its superb quality of linens and, outstanding and friendly customer service make them an ideal hospitality partner for Condé Nast Johansens.”

Having provided luxury hotels with the finest quality products and award-winning service for over 70 years, Mitre Linen is perfectly placed to ensure all Condé Nast Johansens’ properties within the UK can benefit from their expertise; from sourcing the finest bedlinen, to offering advice and support.

Simon O’Mahony, Managing Director of Mitre Linen, said:

“Our new partnership with the highly regarded Condé Nast Johansens Collection is a great opportunity for us to help prestigious hotels provide guests with the luxury they are seeking. Mitre Linen’s products offer a truly premium experience and we believe that by working in partnership with Condé Nast Johansens, it will further consolidate both our brands’ reputation for excellence.”

18.10.2018

Luton Hoo Hotels Wins 2018 Mitre Linen and Boutique Hotelier Housekeeping Manager of the Year Award

At a glittering event filled with hospitality industry professionals, Mitre Linen National Sales Manager Keith Porter on Tuesday night presented the coveted Housekeeping Manager of the Year Award to Jane Steel from Luton Hoo Hotel.

"It is absolutely amazing to receive such a prestigious award. However, this is not about recognising one person; it is about recognising the efforts of the 80-strong housekeeping team at the Luton Hoo Hotel. I am delighted to accept this on their behalf,” said a thrilled Jane.

Editor of Boutique Hotelier and one of the hosts of the prestigious awards, Zoe Monk, declared another successful event.

"What a fantastic night it was last night, seeing so many of the hospitality industry come out in full force to recognise and reward staff excellence. We had a record number of nominations this year, with all winners and finalists thoroughly deserving their place in the awards,” said Zoe.

"Mitre Linen has supported us from the beginning, with 2018 marking the fifth year the company has sponsored the Housekeeping Manager of the Year Award and we are extremely proud of this relationship.

"Without companies like Mitre Linen, who share the same passion, dedication and attention to detail to providing fantastic service as our finalists, the event simply wouldn’t be such a success. Here’s to next year!"

08.10.2018

Introducing New Simplicity and Dune Colours

Six exciting colourways to help transform your rooms.

As Autumn envelopes us, it’s the perfect time to ensure that every bedroom is warm and welcoming. What’s more, some of Mitre Linen’s most popular ranges are even more inviting thanks to six new colour options:

Simplicity:

Lavender Mist, Thistle, Sky Blue, Blue Heaven

Dune:

Platinum, Bronze

Soft Furnishings Manager Rachel Price is sure that these new Autumn lines will prove popular with guests:

“As the weather gets colder, it’s vital that guests are comfortable. The thick and blackout-lined curtains of the Dune and Simplicity collections will keep rooms well-insulated. Complementary runners and cushions are the ideal supplement for Mitre Linen bedding, while our new additional colours give greater choice than ever.”

Browse the Simplicity or Dune collections now, or contact the Mitre Linen sales team to discuss your needs in more detail.

31.05.2018

Room Attendant of the Year

Mitre Linen sponsors award celebrating room attendants’ hard work.

Room Attendant of the Year 2018 launches in June and has been created to recognise the important ways in which room attendants contribute to every guest’s stay. With a £1,000 cash prize available for winning staff and £1,500 worth of Mitre products for their hotel, it’s an opportunity for everyone to celebrate staff’s ongoing hard work. Runner’s up will also receive £500.

Mitre Linen have been providing durable, comfortable and easy fitting bed linen since 1946 and are proud to have held HM The Queen’s Royal Warrant since 1955. Room attendants are therefore in a great position to appreciate the quality of Mitre products and are vital in making every Mitre Linen bedroom look its best. Asked about mitre’s partnership with the awards, Managing Director Simon O’Mahony stated:

“We are delighted to announce the inaugural Room Attendant of the Year Award. This is a brand new competition and we are eager to see the entries and celebrate the amazing work accomplished by room attendants across the network of independent hotels.”

As such, if you know an employee or colleague who always goes above and beyond the call of duty, nominate them for their chance to win £1,000. Entries open on June 1st and close on 31st August. Winners will be announced in October. Please submit your entry at www.roomattendantoftheyear.co.uk.

14.05.2018

New Soft Furnishings Bundle Offers

Mitre Linen offers an affordable way to transform any hotel room

By combining curtains, runners and cushions into one simple package, Mitre Linen have made it easier than ever to create a new look in time for the busy summer season. Prices start from just £75, making the Room Refresh offer one of the most cost effective solutions to give ever guest a positive impression of your business. General Manager Kate Gough highlights that:

“Many businesses can benefit from a quick and simple update of their soft furnishings. With 22 colours in the Simplicity range and a number of different options in the Chatsworth and Nostalgia collections, I’m really excited about the positive effect this new offer could have on our customers and their guests.”

As proud Royal Warrant Holders since 1955, Mitre continue to offer unrivalled quality and service, whilst our dedicated sales team is also eager to discuss bespoke products to exactly meet your needs. It’s something which Soft Furnishings Manager Rachel Price has always been passionate about:

“This offer includes a offers a brilliant range to suit almost any room and each piece is designed to withstand the busiest commercial environments. My team are also always interested in finding a fantastic fabric or finish to exactly meet a customer’s needs. We love creating bespoke items to provide something truly memorable and unique.”

To learn more about refreshing your rooms with soft furnishings, visit our soft furnishings bundles page. Alternatively, call the Mitre Linen sales team to discuss the options in more detail.

08.09.2017

Mitre linen launches new toiletries collection

Trusted hotel supplier Mitre Linen has launched a brand new toiletries collection.

The new stylish collection of complimentary toiletries means that hotels can source even more luxury items all in one place, saving busy industry professionals’ time whilst helping provide guests with memorable experiences.

The new stylish collection of complimentary toiletries means that hotels can source even more luxury items all in one place, saving busy industry professionals’ time whilst helping provide guests with memorable experiences.

The unveiling of the new collection comes with the launch of the company’s brand new and improved website, designed to optimise customers’ online shopping experience.

“The unveiling of the new collection comes with the launch of the company’s brand new and improved website, designed to optimise customers’ online shopping experience.”

“We know that guests love a quality selection of complimentary haircare, shower gels and body creams in their bathrooms. Adding them to a room shows attention to detail and will add a special touch.”

Whether a hotel is looking for excellent value, or wishes to source a vegan-friendly option, Mitre’s ambition is to cater for all types of establishments.

To accompany the new collection, Mitre are also offering black and frosted bathroom presentation trays which are perfect for displaying the toiletries in each bathroom.

Mitre Linen has been providing the hospitality industry with beautiful bed linen, bedding, towelling and soft furnishings for over 70 years both in the UK and around the world.

Over the years, the company has built a reputation for quality and reliability and has been a holder of the Queen’s Royal Warrant since 1955. Mitre Linen has also been awarded the Feefo Gold Trusted Service Award for four consecutive years.

15.06.2017

Torquay B&B wins AA 5 stars rating plus a breakfast award after Mitre Linen makeover

A boutique B&B in Torquay has been given an AA 5 stars B&B award plus a breakfast award thanks to the help of a Mitre Linen makeover.

Daniel Kilik and Andrew Burton run Tyndale, a contemporary boutique B&B in the coastal resort.

They invited Mitre Linen to work closely with them to help achieve a unique look for each of their guest rooms.

Laura Webber, Mitre’s Regional Sales Manager visited their B&B to advise on the best products for both the property and their guests. As Daniel and Andrew were looking for something unique, Laura recommended that they use Mitre’s bespoke soft furnishings service, where they could choose from countless prints and fabrics and guided them throughout the project.

One room was given a striking geometric look and feel using black and gold while another was transformed with on trend denim colours and a crushed velvet headboard in silver for the beautiful new bed.

Taking inspiration from a room’s green wallpaper, another bedroom was given a crisp new look using curtains, runners and a mixture of cushions in Rhapsody aqua fabric.

They also bought the Duke toppers from the Heritage range plus Tencel pillows and Microfibre duvets from the Luxury range as well as luxurious white bathrobes.

Daniel said: “When we took over the property in 2011, it was a run-down 3 star rated guest house in desperate need of some love and attention.”

“With their industry knowledge, Mitre Linen have helped us create unique, elegant and contemporary boutique rooms for our guests”

“Their work has allowed us to re-launch as a boutique Bed and Breakfast and we are already seeing the benefits. Not only has our refurbishment and attractive new look helped us to achieve an increase in our room rates, but we now hold AA 5 stars plus a breakfast award.”

“Our guests have given us a 5 star rating on TripAdvisor and we have been praised for our ‘beautiful decoration’, ‘immaculate rooms’ and ‘high standard finish’.”

Laura Webber Regional Sales Manager for Mitre Linen said: “Daniel had a very clear vision of how he wanted the rooms to look – all contemporary and individual and each totally different”

“We spent time working together choosing colours and fabrics to complement each room’s colour scheme and he was very welcoming to my ideas. He was thrilled with the results and has had some wonderful feedback from guests on how stunning his rooms are.”

“We love helping hoteliers in their refurbishment and, as an experienced hospitality provider for over 70 years, we understand that every establishment is unique.”

If you are looking to renew and refresh yourrooms, simply et in touch with our friendly team on 01685 353 454 or email [email protected]

12.05.2017

Mitre Linen launches new biggest ever laundry catalogue

Established laundry provider Mitre Linen has launched their new 2017 catalogue packed with brand new ranges.

The laundry catalogue is the company’s biggest ever and includes a brand new and exciting range of hardwearing Chefswear products to complement the existing selection of bed linen, bedding, towelling and table linen.

Products that are new for 2017 include Vegas chef’s jackets and trousers, Bib Aprons and Waist aprons, Butchers Stripe aprons and New York bed linen in pink and grey.

Dan Berryman, Mitre Linen’s Laundry Business Development Manager, said: "This is our biggest ever Laundry Catalogue with a wide choice of products to suit every budget."

"We are excited about our new chefswear collection, which has been designed with comfort and durability in mind. The tried and tested collection includes chefs’ jackets, trousers and aprons, as well as the existing favourites to ensure we provide continuity of stock for our customers."

Key products that are still available include Satin Band table linen, Superdry tea towels and bathroom towels from the Savanna, Nova and Riviera ranges.

Dan Berryman added: "We wholesale towels are proud of the high quality service we offer to the laundry, hospitality, leisure, education and healthcare industries. We work hard to listen, understand and respond to their needs, which is why we were delighted to recently win the 2017 Feefo Gold Service award for the fourth consecutive year, which is based on our exceptional service standards."

Mitre Linen has been working at the heart of the laundry and hospitality industries since 1946. Its customers include the Royal Household and some of the world’s finest hotels.

As part of its customer pledge, the company promises to provide an easy-buying process, an exceptionally high quality service and a comprehensive range of products to suit every budget. A dedicated team, both on the road and in head office, means they are always on hand to discuss a customer’s requirements and find the best solution.

For more information or to order a catalogue contact Leanne Price on 01685 358256 or email [email protected].

Or to arrange a visit to your business, contact Dan Berryman on 07825 944644 or email [email protected]

05.04.2017

Mitre Linen Awarded Feefo Gold Trusted Service Award 2017

British hospitality provider Mitre Linen has won a Feefo Gold Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, rated by real customers.

Created by Feefo, Gold Trusted Service is awarded to businesses that use Feefo to collect genuine ratings and width=reviews. A badge of honour, this accreditation remains unique as all the awards are based purely on the interactions with verified customers. This feedback has been collated by the Feefo review platform, with the accolades being awarded based upon performance and customer service.

Mitre Linen yet again, achieved a Feefo service rating of between 4.5 and 5.0 throughout 2016 and so has won the award for the fourth consecutive year.

Jim Mangan, Mitre Linen’s Managing Director, said: “It’s a real honour to receive this award from Feefo. To be recognised for delivering exceptional experiences to our customers is a great achievement.”

“We’ve been working hard to ensure our customers receive the best service possible, and being able to listen, understand and respond to their needs has enabled us to improve our offering. We’re looking forward to another successful year ahead as we continue to strive to improve our service levels.”

Andrew Mabbutt, CEO at Feefo said: “We would like to offer our congratulations to all the winners of this year’s Feefo Trusted Service award. We are so proud that so many businesses are putting customer service first.”

”We have been working closely with all our customers to build trust and transparency online, and ultimately helping shoppers buy with confidence and make better decisions.“

Feefo is a ratings and reviews, and customer analytics platform. It collects genuine, purchase-verified reviews on behalf of over 3,000 businesses. Feefo ensures that all feedback is authentic by matching it to a legitimate transaction and believes this is the best way to combat the rising issue of fake reviews.

Mitre have been providing the hospitality industry with beautiful bed linen, bedding, towelling and soft furnishings for over 70 years and have held the Queen's Royal Warrant since 1955.

24.03.2017

Mitre Linen to sponsor Boutique Hotelier Award’s Housekeeping Manager of the Year Award

For the fourth consecutive year, Mitre Linen is supporting the Boutique Hotelier Personal Service Awards and sponsoring the Housekeeping Manager of the Year accolade.

The winner of the hugely successful award will beboutique hotelier awards announced on the first night of the Independent Hotel Show in London on October 17. Last year, Lucille Temple, the head housekeeper of Gravetye Manor in West Sussex, deservingly won the award. Lucille, who has worked in the hotel industry all her career, started as a casual chambermaid and worked her way up through the ranks to become head housekeeper of Gravetye Manor

Jim Mangan, managing director of Mitre Linen, said: “We work at the heart of the hospitality industry and witness every day how pivotal Housekeepers are to the day-to-day running of any establishment. They work tirelessly to ensure that guests are provided with everything they need to experience a wonderful night’s sleep.”

“This is why, for the fourth consecutive year, we are very proudly supporting them at The Boutique Hotelier Personal Service Star Awards.”

“Awards like this are integral to the growth of Mitre Linen sponsor Boutique hotelier awardthe industry and are a real chance to showcase and reward the hard work and dedication that people put in on a daily basis. We’re looking forward to seeing who makes the shortlist this year from the hundreds of housekeepers who will be nominated.”

Zoe Monk, editor of Boutique Hotelier magazine says: “We are delighted that Mitre Linen has come on board to sponsor the awards for the fourth year in a row. It’s a company that shares a lot of our same values and it’s great to have the support of a company that is just as passionate about seeing those hard-working staff recognised, as we are.”

For more than 70 years, Mitre Linen has been the trusted British supplier to leading luxury and boutique hotels both in the UK and around the world. The company’s customers include The Royal Household and some of the world’s finest hotels.

The nomination process for the awards will open in July with a shortlist being drawn up and the winners decided by a panel of judges.

24.02.2017

Mitre Introduces Chefs Wear in its New 2017 Catalogue

The new range of chefs clothing, introduced by popular demand, features in the bumper 2017 catalogue and includes high quality professional chefs jackets, trousers, skull caps and aprons.

The chefswear collection comprises high-tech breathable fabrics that are durable and can withstand a busy kitchen environment.

Suitable for all kitchen staff, the stylish clothing and aprons help keep kitchen staff well prepared and protected while they work.

The collection includes practical unisex chefs’ jackets in black or white made from easy-care polycotton fabric coming in long or short sleeves, black polycotton trousers and comfortable skull caps in a wide variety of sizes.

Aprons come in a variety of styles including bib aprons, striped butchers’ aprons, waist aprons, waterproof and heavy-duty aprons and black money pockets.

Also new for the 2017 catalogue is Mitre’s range of hotel bedroom accessories. The range has been introduced after demand from customers for more products and to help make their buying processes easier.

The new accessories range complements each and every bedroom with products including everything from luggage racks and hotel room black safes to ironing boards and pedal bins.

Mitre Linen’s MD Jim Mangan said: “We have developed our latest collection by listening to what our customers want. We are delighted that we can now offer our customers a whole host of new chefs clothing and hotel room accessories to complement our existing and core linen and soft furnishing offering.”

Established in 1946, Mitre Linen is a proud holder of the Queen’s Royal Warrant. Its products can be spotted around the world as well as in prestigious British hotels such as The Ritz, The Grosvenor House Hotel and The Wellesley.

13.01.2017

Mitre Linen pledges "Your Guests, Our Priority" with new 2017 catalogue

Experienced hospitality provider Mitre Linen has launched its biggest ever catalogue – packed with new products to help ensure that not only are their customers left feeling delighted but guests too.

From tailor-made bespoke range ‘Heritage by Mitre’ right through to the brand’s Luxury, Comfort and Essentials range, the collection is designed to make the choice of products and buying process as easy as possible.

Adding to their growing collection of soft furnishings that are made in-house at their site in Merthyr Tydfil, South Wales, Mitre have introduced some brand new and contemporary soft furnishing ranges that vary from luxurious crushed velvet-look cushions through to a collection of tartan bed runners, curtains and cushions. Due to high demand, the company has also extended some of its existing collections, adding three brand new vibrant colours to their Simplicity range.

Brand new items also include hotel room accessories such as ironing boards, kettles, fridges, safes and irons so hoteliers can ensure that their guests have everything they need for a comfortable stay.

The 2017 catalogue also showcases an extended dining section that now features an extensive chef’s wear collection that includes bib aprons, chef’s trousers, skull caps, heavy duty waterproof aprons and polycotton chef’s jackets.

Mitre Linen’s MD Jim Mangan said: “A perfect stay does not happen by accident. “We have developed our latest collections by listening to what our customers want and are delighted that this is our biggest ever catalogue with a whole host of brand new ranges.”

“We are proud to be working every day at the heart of the hospitality industry with housekeepers and helping them ensure that their guests experience a wonderful stay time and time again.”

Established in 1946, Mitre Linen is a proud holder of the Queen’s Royal Warrant. Its products can be spotted around the world as well as in prestigious British hotels such as The Ritz, The Grosvenor House Hotel and The Wellesley.

21.10.2016

Mitre Linen Celebrates its 70th Anniversary with Visit from Secretary of State for Wales

The Welsh Secretary Alun Cairns has praised Mitre Linen for being a ‘real South Wales success story’. He made his comments during a visit this morning to help us celebrate the 70th anniversary of our company.

Mitre Linen MD Jim Mangan took Mr Cairns on a tour of the warehouse before meeting our shop floor team who showed him how we make our bespoke products, including curtains, runners and cushions.

He also met our Customer Account Manager and had a tour of our lovely showroom that showcases Mitre’s comprehensive range of products.

We explained how we have been working within the hospitality industry since 1946 consistently providing beautiful bed linen, towelling and soft furnishings. As well as hotels, our customers include universities, hospitals and laundries.

We told him how our products can be spotted in prestigious London 5 star hotels including The Ritz, The Grosvenor House Hotel and The Wellesley. We also have many customers overseas in Portugal, France, America, China, Hong Kong and the UAE.

We recently launched Mitre for Students to help kit students out for university and we are expanding our work in the growing serviced apartment sector as a record number of tourists visit the UK. Mitre for Spas was also launched in 2015 to accommodate hotels with spas on site.

We were even recognised by Hotel Owner magazine as one of their 10 brands to watch in 2016.

And we are busy preparing for next year. After unveiling our biggest ever catalogue this year, the new 2017 catalogue looks set to be even bigger with new soft furnishings and, for the first time, an accessories range for hotels.

During his tour, Alun Cairns said: “Congratulations to Mitre Linen on their 70th anniversary. This is a real South Wales success story built by local people.”

“Mitre have established their name by supplying some of the world's top hotels among its many customers, and I am sure it will continue to be a five-star company for years to come.”

“I look forward to seeing them going from strength to strength.”

Mitre Linen MD Jim Mangan said: “We are delighted to welcome Mr Cairns to help celebrate the company’s 70th anniversary.”

“This is an exciting time for Mitre. I am proud of my team, who deliver excellent customer service to our loyal customers, and of our expanding range of high quality products, which are exported to multiple countries as well as throughout the UK.”

20.10.2016

Winner announced of prestigious Mitre Linen sponsored Boutique-Hotelier Award

The head housekeeper of Gravetye Manor has been named as Boutique Hotelier’s Housekeeping Manager of the Year.

Lucille Temple was presented with the award, sponsored by Mitre Linen for the third year, at a ceremony which took place at Hilton Olympia on Tuesday night.

Lucille, who has worked in the hotel industry all her career, started as a casual chambermaid and worked herMitre Linen boutique hotelier award sponsor way up through the ranks to become Head Housekeeper of Gravetye Manor in West Sussex. The hotel was recently described as a ‘fairy-tale manor’ by the Sunday Times 100 Ultimate British Hotels.

Hundreds of housekeeping managers from across the UK were nominated for the prestigious annual Boutique Hotelier Personal Service Star Awards.

The four other finalists who made the shortlist were: Tracey Hubar from Seaham Hall in Durham, Anna Chrzastek from boutique hotel Dormy House in the Cotswolds, Juliana Kocsis from The Kings Head Hotel & Spa also in the Cotswolds, and Jen Renault of The Beach at Bude, North Cornwall.

Mitre Linen MD Jim Mangan said: “Congratulations to Lucille who stood out as an exceptional Housekeeping Manager. The standards were again very high this year but the five employees who made this year’s shortlist really stood out from the rest in the Housekeeping Category.”

“From country house hotels to boutique establishments in the width=city, it just goes to show the level of staff excellence that we have in this country and how important the role of the Housekeeper is to the success of a hotel.”

“Awards like this are important to the industry, which is why we are honoured to support them.”

For 70 years, Mitre Linen has been the trusted British supplier to leading luxury and boutique hotels both in the UK and around the world.

Its products can be spotted in prestigious London 5 star hotels including The Ritz, The Grosvenor House Hotel and The Wellesley. The company also supplies the Royal Household.

03.10.2016

Mitre introduces new product range for hotels

Mitre Linen, the trusted British supplier to leading luxury and boutique hotels, has launched an accessories range for hotels. The new range, introduced by popular demand, gives hotels the key elements they need for their bedrooms.

Readily available to purchase on their website or through Mitre’s Customers Account Managers, Mitre’s new range of Hotel Room Accessories include a sturdy hotel room black safe which can be floor or wall mounted for extra security and a 1200w Caterlite steam iron with a matching 1.45kW Caterlite hotel kettle which is perfect for use in hotel rooms.

There is also a Polar hotel room fridge in black with a 30 litre capacity which comes with an easy-cleaning ABS interior and a reversible lockable door for maintenance and enhanced security.

To complement the range, you will also find a Bolero black powder coated steel waste paper bin with a silver rim and 10.2 litre capacity, a great value ironing board and an attractive chrome cube tissue holder.

Mitre Linen’s MD Jim Mangan said: “From quality bed linen and pillows for hotel bedrooms, through to bathrobes and towelling for bathrooms, and crisp table linen for dining areas, we have been supplying leading hospitality operations across the world for 70 years.”

“We are delighted to launch our first accessories range which will help provide hotels with the everyday functional products required for a bedroom. Listening to our customers is extremely important to us and we were getting an increasing number of requests for these items.”

“We know that the hospitality market is highly competitive and that the little extras for guests are becoming increasingly important if a hotel wants to stand out from the crowd.”

Mitre’s high level of service and quality earned the company the honour of the Royal Warrant in 1955. Its 70th anniversary catalogue is divided into four different ranges: Essential, Comfort, Luxury and Heritage by Mitre, the company’s designer collection.

16.09.2016

Mitre Linen shortlisted for ASAP Award

Mitre Linen has been shortlisted for a prestigious award which celebrates high quality service and innovation. The company is one of six to be nominated in ASAP’s ‘Sky Industry Breakthrough & Innovation Award’ for ASAP Business PartnASAP awardsers.

An independent panel of industry experts will judge the awards and announce the winner at the ASAP 2016 Gala Dinner & Industry Awards evening at the Museum of London on 30th November.

The event will bring together ASAP members, the wider industry, agents and suppliers to celebrate and recognise the sector’s achievements over the past 12 months.

Mitre Linen was shortlisted on the back of its ‘Imagineers Programme’ as well as its work with employee engagement.

The Imagineers Programme is a pathway to ensure that Mitre’s customers enjoy a magical experience of the brand. To compliment the programme, all Account Managers were renamed Customer Experience Managers and receive on-going training and incentives.

Staff can earn points for positive feedback from a manager, customer or from the likes of the company’s gold accredited Feefo Merchant page. At the end of the year, high achievers are given a prize and past winners have enjoyed trips to the likes of Disney Land Paris and London’s West End.

The Customer Experience Manager at Mitre Linen, said: “This is a prestigious award and we are delighted to be shortlisted.”

“Our Imagineers Programme has been hugely successful in identifying what it takes to make sure all our customers receive a magical experience of our brand. The project has empowered our staff and made sure that our service standards are exemplary.”

“By innovating our service offering we help lead the way in driving up standards throughout the entire hospitality suppliers sector.”

“This allows serviced apartment providers to experience high levels of service across the board, which in turn builds trust and confidence throughout the industry - a key element of growth that will have a direct effect on our serviced apartment customers.”

Mitre Linen is a leading hospitality supplier of hotel linens, bedding, towelling as well as ready-made and bespoke soft furnishings and works with an increasing number of serviced apartment suppliers.

For the past 5 years, Mitre has been working closely with The Association of Serviced Apartment Providers, which has doubled in size in the last 12 months to 150 members and represents over 100,000 serviced apartments across the world. Members range from global to small independent operators.

The serviced apartment sector offers a great alternative for the growing numbers of international visitors, from business travellers to tourists.

07.09.2016

Nisbets Confirm Acquisition of Mitre Linen

Based in Merthyr Tydfil, Mitre Linen has been established for over 70 years and manufactures and supplies the hospitality industry with a range of linen products for all areas of the business.

From quality bed linen and pillows for hotel bedrooms, through to bathrobes and towelling for bathrooms, as well as crisp table linen for dining areas, Mitre supplies leading hospitality operations across the world.

peaking of the acquisition, Tim Carr, Finance Director at Nisbets, believes it represents a fantastic opportunity for both Nisbets and the Mitre brand:

“This is very much a strategic acquisition which means we now have substantial linen offerings for our customers, that will complement Nisbets’ existing catering equipment product range. Mitre has a strong set of values and, like Nisbets, prides itself on giving great service to its loyal customers in a range of sectors, including hotels, universities, hospitals and laundry. We very much look forward to continuing to build Mitre Linen’s capability and offer in the future”

Mitre Linen employs around 95 people at its factory warehouse in the Welsh Valleys and supplies quality products to over 50 countries. It already has an established catalogue and online business, along with a strong field sales team. It was granted a Royal Warrant in 1955 and was recently recognised by Hotel Owner magazine as one of their 10 brands to watch in 2016.

For further information on Nisbets Limited, please visit www.nisbets.co.uk.

06.09.2016

Mitre offers hotels affordable luxury products

Aspirational hotel brands are demanding more luxurious products to help their establishment stand out from the competition as customers demand luxury experiences at affordable prices says Mitre Linen.

Being able to offer their guests in-room technology and free hotel Wi-Fi is still a major trend but experiencing comfort and luxury remains a higher priority and establishments are increasingly looking to offer little extra touches.

The hospitality market is highly competitive Today, guests expect high quality experiences and comfort at affordable prices and as a result, Mitre are seeing an increased demand for our Heritage and Luxury products. Many hotels opt for our high-end duvets and pillows and pair them with our mid-range bed linen.

According to Mitre, mixing and matching in this way allows their customers to keep within their specific budget, enabling them to offer the affordable prices on to their guests whilst still providing a luxury experience.

Mitre regularly work with hotels to devise pillow menus for their guests, with choices of soft, firm, natural or fibre filled options. “It’s a unique and impressive gesture and makes it easy for guests to decide which they would like to try.” Says Stephen.

The company, which has been providing the Royal Household with luxury linen since 1955, can even source specific products which may not be featured in their catalogue.

It also helps hotels to keep up to date with current and emerging trends, which is why we are continuously communicating market changes and trends to our customers. Offering luxury along with little extras to guests is definitely becoming a major must-do if a hotel wishes to stand out from the crowd.

16.08.2016

Mitre Linen expanding its work with the growing serviced apartment sector

Mitre Linen is expanding its work in the growing serviced apartment sector as a record number of tourists visit the UK.

Statistics from Savills Extended Stay Report show that the extended stay sector in the UK, including serviced apartments and apart-hotels, is set to be the fastest growing hospitality segments over the next two years, outpacing the growth in hotel supply.

The serviced apartment sector offers a great alternative for the growing numbers of international visitors, from business travellers to tourists.

Mitre Linen, a leading hospitality supplier of bed linen, bedding, towelling and soft furnishings, is working with an increasing number of serviced apartment suppliers.

For the past 5 years, Mitre has been working closely with The Association of Serviced Apartment Providers, which has doubled in size in the last 12 months to 150 members and represents over 100,000 serviced apartments across the world. Members range from global to small independent operators.

With 70 years of expertise within the hospitality industry Mitre strive to understand the pressures of the sector and can work with clients to create a timely and personalised solution for their establishment.

“First impressions count and our company has a critical role to play in enhancing guests’ experiences of their stay – from the high quality products they see to the look and feel of the soft furnishings in each apartment.”

ames Foice, Chief Executive of ASAP: “Our serviced apartment sector is on track to double in size in the UK over the next 2 years. As a result, our sector is now becoming established as a mainstream accommodation choice and a key player within the hospitality industry as a whole.”

“We are delighted that Mitre have been a valued business partner of the ASAP for the last 5 years, supporting our sector during this phenomenal growth period.”

“We at the ASAP very much look forward to further strengthening our partnership with them in the coming months as our sector’s exciting expansion continues.”

Mitre will once again be exhibiting this year’s ASAP Annual Convention that is taking place on Thursday, December 1st.

28.07.2016

Mitre Linen makes the case for luxury linen in care homes

Care home residents expect the same high quality of care and hospitality in their mature age as they have enjoyed throughout their adult lives, which is why they appreciate the comfort of a fine fluffy towel and the softness of clean, crisp bed linen as much as they ever did.

As suppliers to residential homes around the UK, Mitre fully understand the needs of care home providers and acknowledge that the importance of combining comfort and practicality when it comes to linen is paramount.

The company appreciates that the care home sector places considerable value on the practicality of its linen. “We understand that they are looking for quality products that wash well as well as for continuity of stock year after year.”

Increasingly, premium care home operators are looking for more luxurious products and Mare also able to offer products used by some of the country’s top boutique hotels for that extra special touch,

Offering high quality products will not only surpass their resident’s high expectations, but will also assist in maintaining the high standards and quality that is expected.

If you would like any guidance in purchasing the right linen for your care home contact our helpful team on 01685 353454

Alternatively, shop our full bed linen range and towelling range.

22.07.2016

Mitre Linen working with London’s Kip Hotel

Mitre Linen has completed a project with newly established 105-room hotel Kip London. The Hackney hotel is on a mission to bring the world style and service without an expensive price tag.

The Kip concept is all about hand-crafted, monochrome interiors and a range of accommodation to suit every need. The first hotel opened earlier this year.

Mitre was approached to provide the hotel with a selection of different priced bed linen samples to trial and to draw on their expertise of working with leading hotels in the UK.

The company worked closely with the Kip team to select products from the Comfort range including Egyptian Duvet Covers and Downie duck feathered duvets as well as Healthy Living Pillows; the range of hypoallergenic pillows to accommodate those guests who suffer with allergies.

The order was completed with their heavy 550gsm Riviera Towels, which combine softness with strength and durability.

Richard Summers, Account Manager at Mitre, said: “It’s been a delight to work with this exciting new hotel group.”

“Thanks to our varied range, high quality products and colourways, plus our knowledge of current trends in the hospitality sector, we could help Rafaela and her team to create the distinct look they wanted for each of their rooms.”

“At Mitre, we pride ourselves on our service, one that includes continuity of stock, great value for money and stock availability.”

Kip General Manager Rafaela Goes Luiz said: “At Kip we like to do things a little bit differently. Our 12 different room types are monochrome, strikingly minimalist and very competitively priced.”

“We had a really good idea of how we wanted each room to look and we knew that we could rely on Mitre to provide us with a great choice of products and excellent customer service. We looked at the different ranges and called in samples of everything we liked before we ordered.”

“We have had great feedback on our rooms from our guests. They particularly love our comfortable beds and soft towels, which wash so well.”

“But most of all, we have been impressed with the personal account management service.”

If you would like us to help with your refurbishment project contact our team on 01685 353454

14.07.2016

Mitre helps hotels give their bathrooms the right look

Super soft white towels that smell clean and fresh and fluffy indulgent bathrobes are high on the list of what hotel guests want, according to a recent Mitre Linen survey.

The survey of guest expectations found that 99% of guests expect hotels to provide good quality towels. It also revealed that half of guests think a hotel is better if it provides branded towels and 60% of hotel guests would prefer a large bath sheet to a large towel.

Wonderfully heavyweight towels and beautiful bathrobes can bring a touch of luxury to a hotel room and help to exceed a guest’s expectations.

Using their wealth of knowledge and experience, Mitre can handpick a range of hotel towels and bathrobes to suit a hotel’s different budgets.

Mitre’s designer range Heritage encompasses products that can be Hotel towelsmade bespoke. The company’s luxurious Ambassador Taupe 100% cotton Turkish towels have a border which can be colour matched with a desired Pantone, as can the piping on the range’s matching Ambassador Taupe bathrobe, which can also be embroidered for that extra special touch.

For little ones, the range includes the Clarence bathrobe which is suitable for children ranging from 5 to 10 years old. Made with 100% polyester, this wonderfully soft bathrobe can make the smallest of guests feel special.

In their Luxury range, the Curzon bathrobe is a classic heavyweight cotton towelling bathrobe available in white or sand and is extremely absorbent.

Budget options include the super soft Vienna bathrobe in Mitre’s Comfort range which will leave guests feeling indulged while its Riviera towels combine softness, strength and durability.

In Mitre’s Essentials range, Honeycomb polycotton kimono-style bathrobes are ideal for hotels with spas who desire a more lightweight option that is easy to launder and maintain if they have a quick spa customer turnover.

The company’s Enigma vat-dyed towelling range, designed in consultation with some of the world’s leading spas, provide great quality and value and come in slate, black, chocolate and sand.

Their Nova towels come in a choice of 10 colours, making it easy to identify towels from different areas or ideal for complementing a room’s colour scheme.

With all the different styles, materials and product ranges available, Mitre can help establishments choose the right products for their brand and their guests.

Personalising towelling and bathrobes is becoming more popular.

“We are working with an increasing number of leading hotels who are keen to personalise their linen for a more luxurious, bespoke experience.”

“Hotels are interested in everything from having their logo embroidered onto towelling and bathrobes to bespoke Bride & Groom robe sets which can really add a personal touch to a hotel’s offering.”

“Other services include Jacquard weaving, where the name of a hotel can be woven into a towel.”

Mitre’s catalogue is divided into different ranges – from Essentials and Comfort to Luxury and Heritage by Mitre, the company’s designer collection.

01.07.2016

Hotel Owner Magazine says Mitre Linen is ‘One to watch’

Prestigious industry magazine Hotel Owner has said Mitre Linen is ‘One to Watch’ in its new annual series of the most innovative firms working with independent UK hoteliers.

The series covers multiple supplier types – from Technology and Interior Design to Housekeeping - and highlights those doing the most to create efficiency and bottom-line benefits for the sector.

Each month, the report shines the spotlight on 10 companies bringing new innovations to the hospitality industry. All 10 are given exclusive use of Hotel Owner’s rosette to let the industry know that they have been recognised for their creativity. Hotel Owner was launched five years ago to bring heavyweight analysis and insight on what it is really like to be and succeed as an independent hotelier.

Mitre Linen recognise the importance of the unsung heroes that are at the heart of the hotel industry – the housekeepers. They are responsible for the appearance of the hotel rooms and the bed linen, which has a huge impact on a guest’s stay, making the difference between a fantastic night’s sleep and an average hotel stay.

The prestigious award is described by the publication as “Shining the light on some of the best offerings in the market for hoteliers who are obsessive about standards.” The award reflects the high quality of products and service that Mitre Linen have to offer for their customers.

14.05.2018

New Soft Furnishings Bundle Offers

Mitre Linen offers an affordable way to transform any hotel room

By combining curtains, runners and cushions into one simple package, Mitre Linen have made it easier than ever to create a new look in time for the busy summer season. Prices start from just £75, making the Room Refresh offer one of the most cost effective solutions to give ever guest a positive impression of your business. General Manager Kate Gough highlights that:

“Many businesses can benefit from a quick and simple update of their soft furnishings. With 22 colours in the Simplicity range and a number of different options in the Chatsworth and Nostalgia collections, I’m really excited about the positive effect this new offer could have on our customers and their guests.”

As proud Royal Warrant Holders since 1955, Mitre continue to offer unrivalled quality and service, whilst our dedicated sales team is also eager to discuss bespoke products to exactly meet your needs. It’s something which Soft Furnishings Manager Rachel Price has always been passionate about:

“This offer includes a offers a brilliant range to suit almost any room and each piece is designed to withstand the busiest commercial environments. My team are also always interested in finding a fantastic fabric or finish to exactly meet a customer’s needs. We love creating bespoke items to provide something truly memorable and unique.””

To learn more about the Soft Furnishing’s Room Refresh, visit our dedicated webpage. Alternatively, call the Mitre Linen sales team to discuss alternative options in more detail.

The unveiling of the new collection comes with the launch of the company’s brand new and improved website, designed to optimise customers’ online shopping experience.

“The unveiling of the new collection comes with the launch of the company’s brand new and improved website, designed to optimise customers’ online shopping experience.”

“We know that guests love a quality selection of complimentary haircare, shower gels and body creams in their bathrooms. Adding them to a room shows attention to detail and will add a special touch.”

Whether a hotel is looking for excellent value, or wishes to source a vegan-friendly option, Mitre’s ambition is to cater for all types of establishments.

To accompany the new collection, Mitre are also offering black and frosted bathroom presentation trays which are perfect for displaying the toiletries in each bathroom.

Mitre Linen has been providing the hospitality industry with beautiful bed linen, bedding, towelling and soft furnishings for over 70 years both in the UK and around the world.

Over the years, the company has built a reputation for quality and reliability and has been a holder of the Queen’s Royal Warrant since 1955. Mitre Linen has also been awarded the Feefo Gold Trusted Service Award for four consecutive years.

08.09.2017

Mitre linen launches new toiletries collection

Trusted hotel supplier Mitre Linen has launched a brand new toiletries collection.

The new stylish collection of complimentary toiletries means that hotels can source even more luxury items all in one place, saving busy industry professionals’ time whilst helping provide guests with memorable experiences.

The new stylish collection of complimentary toiletries means that hotels can source even more luxury items all in one place, saving busy industry professionals’ time whilst helping provide guests with memorable experiences.

The unveiling of the new collection comes with the launch of the company’s brand new and improved website, designed to optimise customers’ online shopping experience.

“The unveiling of the new collection comes with the launch of the company’s brand new and improved website, designed to optimise customers’ online shopping experience.”

“We know that guests love a quality selection of complimentary haircare, shower gels and body creams in their bathrooms. Adding them to a room shows attention to detail and will add a special touch.”

Whether a hotel is looking for excellent value, or wishes to source a vegan-friendly option, Mitre’s ambition is to cater for all types of establishments.

To accompany the new collection, Mitre are also offering black and frosted bathroom presentation trays which are perfect for displaying the toiletries in each bathroom.

Mitre Linen has been providing the hospitality industry with beautiful bed linen, bedding, towelling and soft furnishings for over 70 years both in the UK and around the world.

Over the years, the company has built a reputation for quality and reliability and has been a holder of the Queen’s Royal Warrant since 1955. Mitre Linen has also been awarded the Feefo Gold Trusted Service Award for four consecutive years.

15.06.2017

Torquay B&B wins AA 5 stars rating plus a breakfast award after Mitre Linen makeover

A boutique B&B in Torquay has been given an AA 5 stars B&B award plus a breakfast award thanks to the help of a Mitre Linen makeover.

Daniel Kilik and Andrew Burton run Tyndale, a contemporary boutique B&B in the coastal resort.

They invited Mitre Linen to work closely with them to help achieve a unique look for each of their guest rooms.

Laura Webber, Mitre’s Regional Sales Manager visited their B&B to advise on the best products for both the property and their guests. As Daniel and Andrew were looking for something unique, Laura recommended that they use Mitre’s bespoke soft furnishings service, where they could choose from countless prints and fabrics and guided them throughout the project.

One room was given a striking geometric look and feel using black and gold while another was transformed with on trend denim colours and a crushed velvet headboard in silver for the beautiful new bed.

Taking inspiration from a room’s green wallpaper, another bedroom was given a crisp new look using curtains, runners and a mixture of cushions in Rhapsody aqua fabric.

They also bought the Duke toppers from the Heritage range plus Tencel pillows and Microfibre duvets from the Luxury range as well as luxurious white bathrobes.

Daniel said: “When we took over the property in 2011, it was a run-down 3 star rated guest house in desperate need of some love and attention.”

“With their industry knowledge, Mitre Linen have helped us create unique, elegant and contemporary boutique rooms for our guests”

“Their work has allowed us to re-launch as a boutique Bed and Breakfast and we are already seeing the benefits. Not only has our refurbishment and attractive new look helped us to achieve an increase in our room rates, but we now hold AA 5 stars plus a breakfast award.”

“Our guests have given us a 5 star rating on TripAdvisor and we have been praised for our ‘beautiful decoration’, ‘immaculate rooms’ and ‘high standard finish’.”

Laura Webber Regional Sales Manager for Mitre Linen said: “Daniel had a very clear vision of how he wanted the rooms to look – all contemporary and individual and each totally different”

“We spent time working together choosing colours and fabrics to complement each room’s colour scheme and he was very welcoming to my ideas. He was thrilled with the results and has had some wonderful feedback from guests on how stunning his rooms are.”

“We love helping hoteliers in their refurbishment and, as an experienced hospitality provider for over 70 years, we understand that every establishment is unique.”

If you are looking to renew and refresh yourrooms, simply et in touch with our friendly team on 01685 353 454 or email [email protected]

12.05.2017

Mitre Linen launches new biggest ever laundry catalogue

Established laundry provider Mitre Linen has launched their new 2017 catalogue packed with brand new ranges.

The laundry catalogue is the company’s biggest ever and includes a brand new and exciting range of hardwearing Chefswear products to complement the existing selection of bed linen, bedding, towelling and table linen.

Products that are new for 2017 include Vegas chef’s jackets and trousers, Bib Aprons and Waist aprons, Butchers Stripe aprons and New York bed linen in pink and grey.

Dan Berryman, Mitre Linen’s Laundry Business Development Manager, said: "This is our biggest ever Laundry Catalogue with a wide choice of products to suit every budget."

"We are excited about our new chefswear collection, which has been designed with comfort and durability in mind. The tried and tested collection includes chefs’ jackets, trousers and aprons, as well as the existing favourites to ensure we provide continuity of stock for our customers."

Key products that are still available include Satin Band table linen, Superdry tea towels and bathroom towels from the Savanna, Nova and Riviera ranges.

Dan Berryman added: "We wholesale towels are proud of the high quality service we offer to the laundry, hospitality, leisure, education and healthcare industries. We work hard to listen, understand and respond to their needs, which is why we were delighted to recently win the 2017 Feefo Gold Service award for the fourth consecutive year, which is based on our exceptional service standards."

Mitre Linen has been working at the heart of the laundry and hospitality industries since 1946. Its customers include the Royal Household and some of the world’s finest hotels.

As part of its customer pledge, the company promises to provide an easy-buying process, an exceptionally high quality service and a comprehensive range of products to suit every budget. A dedicated team, both on the road and in head office, means they are always on hand to discuss a customer’s requirements and find the best solution.

For more information or to order a catalogue contact Leanne Price on 01685 358256 or email [email protected].

Or to arrange a visit to your business, contact Dan Berryman on 07825 944644 or email [email protected]

05.04.2017

Mitre Linen Awarded Feefo Gold Trusted Service Award 2017

British hospitality provider Mitre Linen has won a Feefo Gold Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, rated by real customers.

Created by Feefo, Gold Trusted Service is awarded to businesses that use Feefo to collect genuine ratings and width=reviews. A badge of honour, this accreditation remains unique as all the awards are based purely on the interactions with verified customers. This feedback has been collated by the Feefo review platform, with the accolades being awarded based upon performance and customer service.

Mitre Linen yet again, achieved a Feefo service rating of between 4.5 and 5.0 throughout 2016 and so has won the award for the fourth consecutive year.

Jim Mangan, Mitre Linen’s Managing Director, said: “It’s a real honour to receive this award from Feefo. To be recognised for delivering exceptional experiences to our customers is a great achievement.”

“We’ve been working hard to ensure our customers receive the best service possible, and being able to listen, understand and respond to their needs has enabled us to improve our offering. We’re looking forward to another successful year ahead as we continue to strive to improve our service levels.”

Andrew Mabbutt, CEO at Feefo said: “We would like to offer our congratulations to all the winners of this year’s Feefo Trusted Service award. We are so proud that so many businesses are putting customer service first.”

”We have been working closely with all our customers to build trust and transparency online, and ultimately helping shoppers buy with confidence and make better decisions.“

Feefo is a ratings and reviews, and customer analytics platform. It collects genuine, purchase-verified reviews on behalf of over 3,000 businesses. Feefo ensures that all feedback is authentic by matching it to a legitimate transaction and believes this is the best way to combat the rising issue of fake reviews.

Mitre have been providing the hospitality industry with beautiful bed linen, bedding, towelling and soft furnishings for over 70 years and have held the Queen's Royal Warrant since 1955.

24.03.2017

Mitre Linen to sponsor Boutique Hotelier Award’s Housekeeping Manager of the Year Award

For the fourth consecutive year, Mitre Linen is supporting the Boutique Hotelier Personal Service Awards and sponsoring the Housekeeping Manager of the Year accolade.

The winner of the hugely successful award will beboutique hotelier awards announced on the first night of the Independent Hotel Show in London on October 17. Last year, Lucille Temple, the head housekeeper of Gravetye Manor in West Sussex, deservingly won the award. Lucille, who has worked in the hotel industry all her career, started as a casual chambermaid and worked her way up through the ranks to become head housekeeper of Gravetye Manor

Jim Mangan, managing director of Mitre Linen, said: “We work at the heart of the hospitality industry and witness every day how pivotal Housekeepers are to the day-to-day running of any establishment. They work tirelessly to ensure that guests are provided with everything they need to experience a wonderful night’s sleep.”

“This is why, for the fourth consecutive year, we are very proudly supporting them at The Boutique Hotelier Personal Service Star Awards.”

“Awards like this are integral to the growth of Mitre Linen sponsor Boutique hotelier awardthe industry and are a real chance to showcase and reward the hard work and dedication that people put in on a daily basis. We’re looking forward to seeing who makes the shortlist this year from the hundreds of housekeepers who will be nominated.”

Zoe Monk, editor of Boutique Hotelier magazine says: “We are delighted that Mitre Linen has come on board to sponsor the awards for the fourth year in a row. It’s a company that shares a lot of our same values and it’s great to have the support of a company that is just as passionate about seeing those hard-working staff recognised, as we are.”

For more than 70 years, Mitre Linen has been the trusted British supplier to leading luxury and boutique hotels both in the UK and around the world. The company’s customers include The Royal Household and some of the world’s finest hotels.

The nomination process for the awards will open in July with a shortlist being drawn up and the winners decided by a panel of judges.

24.02.2017

Mitre Introduces Chefs Wear in its New 2017 Catalogue

The new range of chefs clothing, introduced by popular demand, features in the bumper 2017 catalogue and includes high quality professional chefs jackets, trousers, skull caps and aprons.

The chefswear collection comprises high-tech breathable fabrics that are durable and can withstand a busy kitchen environment.

Suitable for all kitchen staff, the stylish clothing and aprons help keep kitchen staff well prepared and protected while they work.

The collection includes practical unisex chefs’ jackets in black or white made from easy-care polycotton fabric coming in long or short sleeves, black polycotton trousers and comfortable skull caps in a wide variety of sizes.

Aprons come in a variety of styles including bib aprons, striped butchers’ aprons, waist aprons, waterproof and heavy-duty aprons and black money pockets.

Also new for the 2017 catalogue is Mitre’s range of hotel bedroom accessories. The range has been introduced after demand from customers for more products and to help make their buying processes easier.

The new accessories range complements each and every bedroom with products including everything from luggage racks and hotel room black safes to ironing boards and pedal bins.

Mitre Linen’s MD Jim Mangan said: “We have developed our latest collection by listening to what our customers want. We are delighted that we can now offer our customers a whole host of new chefs clothing and hotel room accessories to complement our existing and core linen and soft furnishing offering.”

Established in 1946, Mitre Linen is a proud holder of the Queen’s Royal Warrant. Its products can be spotted around the world as well as in prestigious British hotels such as The Ritz, The Grosvenor House Hotel and The Wellesley.

13.01.2017

Mitre Linen pledges "Your Guests, Our Priority" with new 2017 catalogue

Experienced hospitality provider Mitre Linen has launched its biggest ever catalogue – packed with new products to help ensure that not only are their customers left feeling delighted but guests too.

From tailor-made bespoke range ‘Heritage by Mitre’ right through to the brand’s Luxury, Comfort and Essentials range, the collection is designed to make the choice of products and buying process as easy as possible.

Adding to their growing collection of soft furnishings that are made in-house at their site in Merthyr Tydfil, South Wales, Mitre have introduced some brand new and contemporary soft furnishing ranges that vary from luxurious crushed velvet-look cushions through to a collection of tartan bed runners, curtains and cushions. Due to high demand, the company has also extended some of its existing collections, adding three brand new vibrant colours to their Simplicity range.

Brand new items also include hotel room accessories such as ironing boards, kettles, fridges, safes and irons so hoteliers can ensure that their guests have everything they need for a comfortable stay.

The 2017 catalogue also showcases an extended dining section that now features an extensive chef’s wear collection that includes bib aprons, chef’s trousers, skull caps, heavy duty waterproof aprons and polycotton chef’s jackets.

Mitre Linen’s MD Jim Mangan said: “A perfect stay does not happen by accident. “We have developed our latest collections by listening to what our customers want and are delighted that this is our biggest ever catalogue with a whole host of brand new ranges.”

“We are proud to be working every day at the heart of the hospitality industry with housekeepers and helping them ensure that their guests experience a wonderful stay time and time again.”

Established in 1946, Mitre Linen is a proud holder of the Queen’s Royal Warrant. Its products can be spotted around the world as well as in prestigious British hotels such as The Ritz, The Grosvenor House Hotel and The Wellesley.

21.10.2016

Mitre Linen Celebrates its 70th Anniversary with Visit from Secretary of State for Wales

The Welsh Secretary Alun Cairns has praised Mitre Linen for being a ‘real South Wales success story’. He made his comments during a visit this morning to help us celebrate the 70th anniversary of our company.

Mitre Linen MD Jim Mangan took Mr Cairns on a tour of the warehouse before meeting our shop floor team who showed him how we make our bespoke products, including curtains, runners and cushions.

He also met our Customer Account Manager and had a tour of our lovely showroom that showcases Mitre’s comprehensive range of products.

We explained how we have been working within the hospitality industry since 1946 consistently providing beautiful bed linen, towelling and soft furnishings. As well as hotels, our customers include universities, hospitals and laundries.

We told him how our products can be spotted in prestigious London 5 star hotels including The Ritz, The Grosvenor House Hotel and The Wellesley. We also have many customers overseas in Portugal, France, America, China, Hong Kong and the UAE.

We recently launched Mitre for Students to help kit students out for university and we are expanding our work in the growing serviced apartment sector as a record number of tourists visit the UK. Mitre for Spas was also launched in 2015 to accommodate hotels with spas on site.

We were even recognised by Hotel Owner magazine as one of their 10 brands to watch in 2016.

And we are busy preparing for next year. After unveiling our biggest ever catalogue this year, the new 2017 catalogue looks set to be even bigger with new soft furnishings and, for the first time, an accessories range for hotels.

During his tour, Alun Cairns said: “Congratulations to Mitre Linen on their 70th anniversary. This is a real South Wales success story built by local people.”

“Mitre have established their name by supplying some of the world's top hotels among its many customers, and I am sure it will continue to be a five-star company for years to come.”

“I look forward to seeing them going from strength to strength.”

Mitre Linen MD Jim Mangan said: “We are delighted to welcome Mr Cairns to help celebrate the company’s 70th anniversary.”

“This is an exciting time for Mitre. I am proud of my team, who deliver excellent customer service to our loyal customers, and of our expanding range of high quality products, which are exported to multiple countries as well as throughout the UK.”

20.10.2016

Winner announced of prestigious Mitre Linen sponsored Boutique-Hotelier Award

The head housekeeper of Gravetye Manor has been named as Boutique Hotelier’s Housekeeping Manager of the Year.

Lucille Temple was presented with the award, sponsored by Mitre Linen for the third year, at a ceremony which took place at Hilton Olympia on Tuesday night.

Lucille, who has worked in the hotel industry all her career, started as a casual chambermaid and worked herMitre Linen boutique hotelier award sponsor way up through the ranks to become Head Housekeeper of Gravetye Manor in West Sussex. The hotel was recently described as a ‘fairy-tale manor’ by the Sunday Times 100 Ultimate British Hotels.

Hundreds of housekeeping managers from across the UK were nominated for the prestigious annual Boutique Hotelier Personal Service Star Awards.

The four other finalists who made the shortlist were: Tracey Hubar from Seaham Hall in Durham, Anna Chrzastek from boutique hotel Dormy House in the Cotswolds, Juliana Kocsis from The Kings Head Hotel & Spa also in the Cotswolds, and Jen Renault of The Beach at Bude, North Cornwall.

Mitre Linen MD Jim Mangan said: “Congratulations to Lucille who stood out as an exceptional Housekeeping Manager. The standards were again very high this year but the five employees who made this year’s shortlist really stood out from the rest in the Housekeeping Category.”

“From country house hotels to boutique establishments in the width=city, it just goes to show the level of staff excellence that we have in this country and how important the role of the Housekeeper is to the success of a hotel.”

“Awards like this are important to the industry, which is why we are honoured to support them.”

For 70 years, Mitre Linen has been the trusted British supplier to leading luxury and boutique hotels both in the UK and around the world.

Its products can be spotted in prestigious London 5 star hotels including The Ritz, The Grosvenor House Hotel and The Wellesley. The company also supplies the Royal Household.

03.10.2016

Mitre introduces new product range for hotels

Mitre Linen, the trusted British supplier to leading luxury and boutique hotels, has launched an accessories range for hotels. The new range, introduced by popular demand, gives hotels the key elements they need for their bedrooms.

Readily available to purchase on their website or through Mitre’s Customers Account Managers, Mitre’s new range of Hotel Room Accessories include a sturdy hotel room black safe which can be floor or wall mounted for extra security and a 1200w Caterlite steam iron with a matching 1.45kW Caterlite hotel kettle which is perfect for use in hotel rooms.

There is also a Polar hotel room fridge in black with a 30 litre capacity which comes with an easy-cleaning ABS interior and a reversible lockable door for maintenance and enhanced security.

To complement the range, you will also find a Bolero black powder coated steel waste paper bin with a silver rim and 10.2 litre capacity, a great value ironing board and an attractive chrome cube tissue holder.

Mitre Linen’s MD Jim Mangan said: “From quality bed linen and pillows for hotel bedrooms, through to bathrobes and towelling for bathrooms, and crisp table linen for dining areas, we have been supplying leading hospitality operations across the world for 70 years.”

“We are delighted to launch our first accessories range which will help provide hotels with the everyday functional products required for a bedroom. Listening to our customers is extremely important to us and we were getting an increasing number of requests for these items.”

“We know that the hospitality market is highly competitive and that the little extras for guests are becoming increasingly important if a hotel wants to stand out from the crowd.”

Mitre’s high level of service and quality earned the company the honour of the Royal Warrant in 1955. Its 70th anniversary catalogue is divided into four different ranges: Essential, Comfort, Luxury and Heritage by Mitre, the company’s designer collection.

16.09.2016

Mitre Linen shortlisted for ASAP Award

Mitre Linen has been shortlisted for a prestigious award which celebrates high quality service and innovation. The company is one of six to be nominated in ASAP’s ‘Sky Industry Breakthrough & Innovation Award’ for ASAP Business PartnASAP awardsers.

An independent panel of industry experts will judge the awards and announce the winner at the ASAP 2016 Gala Dinner & Industry Awards evening at the Museum of London on 30th November.

The event will bring together ASAP members, the wider industry, agents and suppliers to celebrate and recognise the sector’s achievements over the past 12 months.

Mitre Linen was shortlisted on the back of its ‘Imagineers Programme’ as well as its work with employee engagement.

The Imagineers Programme is a pathway to ensure that Mitre’s customers enjoy a magical experience of the brand. To compliment the programme, all Account Managers were renamed Customer Experience Managers and receive on-going training and incentives.

Staff can earn points for positive feedback from a manager, customer or from the likes of the company’s gold accredited Feefo Merchant page. At the end of the year, high achievers are given a prize and past winners have enjoyed trips to the likes of Disney Land Paris and London’s West End.

The Customer Experience Manager at Mitre Linen, said: “This is a prestigious award and we are delighted to be shortlisted.”

“Our Imagineers Programme has been hugely successful in identifying what it takes to make sure all our customers receive a magical experience of our brand. The project has empowered our staff and made sure that our service standards are exemplary.”

“By innovating our service offering we help lead the way in driving up standards throughout the entire hospitality suppliers sector.”

“This allows serviced apartment providers to experience high levels of service across the board, which in turn builds trust and confidence throughout the industry - a key element of growth that will have a direct effect on our serviced apartment customers.”

Mitre Linen is a leading hospitality supplier of hotel linens, bedding, towelling as well as ready-made and bespoke soft furnishings and works with an increasing number of serviced apartment suppliers.

For the past 5 years, Mitre has been working closely with The Association of Serviced Apartment Providers, which has doubled in size in the last 12 months to 150 members and represents over 100,000 serviced apartments across the world. Members range from global to small independent operators.

The serviced apartment sector offers a great alternative for the growing numbers of international visitors, from business travellers to tourists.

07.09.2016

Nisbets Confirm Acquisition of Mitre Linen

Based in Merthyr Tydfil, Mitre Linen has been established for over 70 years and manufactures and supplies the hospitality industry with a range of linen products for all areas of the business.

From quality bed linen and pillows for hotel bedrooms, through to bathrobes and towelling for bathrooms, as well as crisp table linen for dining areas, Mitre supplies leading hospitality operations across the world.

peaking of the acquisition, Tim Carr, Finance Director at Nisbets, believes it represents a fantastic opportunity for both Nisbets and the Mitre brand:

“This is very much a strategic acquisition which means we now have substantial linen offerings for our customers, that will complement Nisbets’ existing catering equipment product range. Mitre has a strong set of values and, like Nisbets, prides itself on giving great service to its loyal customers in a range of sectors, including hotels, universities, hospitals and laundry. We very much look forward to continuing to build Mitre Linen’s capability and offer in the future”

Mitre Linen employs around 95 people at its factory warehouse in the Welsh Valleys and supplies quality products to over 50 countries. It already has an established catalogue and online business, along with a strong field sales team. It was granted a Royal Warrant in 1955 and was recently recognised by Hotel Owner magazine as one of their 10 brands to watch in 2016.

For further information on Nisbets Limited, please visit www.nisbets.co.uk.

06.09.2016

Mitre offers hotels affordable luxury products

Aspirational hotel brands are demanding more luxurious products to help their establishment stand out from the competition as customers demand luxury experiences at affordable prices says Mitre Linen.

Being able to offer their guests in-room technology and free hotel Wi-Fi is still a major trend but experiencing comfort and luxury remains a higher priority and establishments are increasingly looking to offer little extra touches.

The hospitality market is highly competitive Today, guests expect high quality experiences and comfort at affordable prices and as a result, Mitre are seeing an increased demand for our Heritage and Luxury products. Many hotels opt for our high-end duvets and pillows and pair them with our mid-range bed linen.

According to Mitre, mixing and matching in this way allows their customers to keep within their specific budget, enabling them to offer the affordable prices on to their guests whilst still providing a luxury experience.

Mitre regularly work with hotels to devise pillow menus for their guests, with choices of soft, firm, natural or fibre filled options. “It’s a unique and impressive gesture and makes it easy for guests to decide which they would like to try.” Says Stephen.

The company, which has been providing the Royal Household with luxury linen since 1955, can even source specific products which may not be featured in their catalogue.

It also helps hotels to keep up to date with current and emerging trends, which is why we are continuously communicating market changes and trends to our customers. Offering luxury along with little extras to guests is definitely becoming a major must-do if a hotel wishes to stand out from the crowd.

16.08.2016

Mitre Linen expanding its work with the growing serviced apartment sector

Mitre Linen is expanding its work in the growing serviced apartment sector as a record number of tourists visit the UK.

Statistics from Savills Extended Stay Report show that the extended stay sector in the UK, including serviced apartments and apart-hotels, is set to be the fastest growing hospitality segments over the next two years, outpacing the growth in hotel supply.

The serviced apartment sector offers a great alternative for the growing numbers of international visitors, from business travellers to tourists.

Mitre Linen, a leading hospitality supplier of bed linen, bedding, towelling and soft furnishings, is working with an increasing number of serviced apartment suppliers.

For the past 5 years, Mitre has been working closely with The Association of Serviced Apartment Providers, which has doubled in size in the last 12 months to 150 members and represents over 100,000 serviced apartments across the world. Members range from global to small independent operators.

With 70 years of expertise within the hospitality industry Mitre strive to understand the pressures of the sector and can work with clients to create a timely and personalised solution for their establishment.

“First impressions count and our company has a critical role to play in enhancing guests’ experiences of their stay – from the high quality products they see to the look and feel of the soft furnishings in each apartment.”

ames Foice, Chief Executive of ASAP: “Our serviced apartment sector is on track to double in size in the UK over the next 2 years. As a result, our sector is now becoming established as a mainstream accommodation choice and a key player within the hospitality industry as a whole.”

“We are delighted that Mitre have been a valued business partner of the ASAP for the last 5 years, supporting our sector during this phenomenal growth period.”

“We at the ASAP very much look forward to further strengthening our partnership with them in the coming months as our sector’s exciting expansion continues.”

Mitre will once again be exhibiting this year’s ASAP Annual Convention that is taking place on Thursday, December 1st.

28.07.2016

Mitre Linen makes the case for luxury linen in care homes

Care home residents expect the same high quality of care and hospitality in their mature age as they have enjoyed throughout their adult lives, which is why they appreciate the comfort of a fine fluffy towel and the softness of clean, crisp bed linen as much as they ever did.

As suppliers to residential homes around the UK, Mitre fully understand the needs of care home providers and acknowledge that the importance of combining comfort and practicality when it comes to linen is paramount.

The company appreciates that the care home sector places considerable value on the practicality of its linen. “We understand that they are looking for quality products that wash well as well as for continuity of stock year after year.”

Increasingly, premium care home operators are looking for more luxurious products and Mare also able to offer products used by some of the country’s top boutique hotels for that extra special touch,

Offering high quality products will not only surpass their resident’s high expectations, but will also assist in maintaining the high standards and quality that is expected.

If you would like any guidance in purchasing the right linen for your care home contact our helpful team on 01685 353454

Alternatively, shop our full bed linen range and towelling range.

22.07.2016

Mitre Linen working with London’s Kip Hotel

Mitre Linen has completed a project with newly established 105-room hotel Kip London. The Hackney hotel is on a mission to bring the world style and service without an expensive price tag.

The Kip concept is all about hand-crafted, monochrome interiors and a range of accommodation to suit every need. The first hotel opened earlier this year.

Mitre was approached to provide the hotel with a selection of different priced bed linen samples to trial and to draw on their expertise of working with leading hotels in the UK.

The company worked closely with the Kip team to select products from the Comfort range including Egyptian Duvet Covers and Downie duck feathered duvets as well as Healthy Living Pillows; the range of hypoallergenic pillows to accommodate those guests who suffer with allergies.

The order was completed with their heavy 550gsm Riviera Towels, which combine softness with strength and durability.

Richard Summers, Account Manager at Mitre, said: “It’s been a delight to work with this exciting new hotel group.”

“Thanks to our varied range, high quality products and colourways, plus our knowledge of current trends in the hospitality sector, we could help Rafaela and her team to create the distinct look they wanted for each of their rooms.”

“At Mitre, we pride ourselves on our service, one that includes continuity of stock, great value for money and stock availability.”

Kip General Manager Rafaela Goes Luiz said: “At Kip we like to do things a little bit differently. Our 12 different room types are monochrome, strikingly minimalist and very competitively priced.”

“We had a really good idea of how we wanted each room to look and we knew that we could rely on Mitre to provide us with a great choice of products and excellent customer service. We looked at the different ranges and called in samples of everything we liked before we ordered.”

“We have had great feedback on our rooms from our guests. They particularly love our comfortable beds and soft towels, which wash so well.”

“But most of all, we have been impressed with the personal account management service.”

If you would like us to help with your refurbishment project contact our team on 01685 353454

14.07.2016

Mitre helps hotels give their bathrooms the right look

Super soft white towels that smell clean and fresh and fluffy indulgent bathrobes are high on the list of what hotel guests want, according to a recent Mitre Linen survey.

The survey of guest expectations found that 99% of guests expect hotels to provide good quality towels. It also revealed that half of guests think a hotel is better if it provides branded towels and 60% of hotel guests would prefer a large bath sheet to a large towel.

Wonderfully heavyweight towels and beautiful bathrobes can bring a touch of luxury to a hotel room and help to exceed a guest’s expectations.

Using their wealth of knowledge and experience, Mitre can handpick a range of hotel towels and bathrobes to suit a hotel’s different budgets.

Mitre’s designer range Heritage encompasses products that can be Hotel towelsmade bespoke. The company’s luxurious Ambassador Taupe 100% cotton Turkish towels have a border which can be colour matched with a desired Pantone, as can the piping on the range’s matching Ambassador Taupe bathrobe, which can also be embroidered for that extra special touch.

For little ones, the range includes the Clarence bathrobe which is suitable for children ranging from 5 to 10 years old. Made with 100% polyester, this wonderfully soft bathrobe can make the smallest of guests feel special.

In their Luxury range, the Curzon bathrobe is a classic heavyweight cotton towelling bathrobe available in white or sand and is extremely absorbent.

Budget options include the super soft Vienna bathrobe in Mitre’s Comfort range which will leave guests feeling indulged while its Riviera towels combine softness, strength and durability.

In Mitre’s Essentials range, Honeycomb polycotton kimono-style bathrobes are ideal for hotels with spas who desire a more lightweight option that is easy to launder and maintain if they have a quick spa customer turnover.

The company’s Enigma vat-dyed towelling range, designed in consultation with some of the world’s leading spas, provide great quality and value and come in slate, black, chocolate and sand.

Their Nova towels come in a choice of 10 colours, making it easy to identify towels from different areas or ideal for complementing a room’s colour scheme.

With all the different styles, materials and product ranges available, Mitre can help establishments choose the right products for their brand and their guests.

Personalising towelling and bathrobes is becoming more popular.

“We are working with an increasing number of leading hotels who are keen to personalise their linen for a more luxurious, bespoke experience.”

“Hotels are interested in everything from having their logo embroidered onto towelling and bathrobes to bespoke Bride & Groom robe sets which can really add a personal touch to a hotel’s offering.”

“Other services include Jacquard weaving, where the name of a hotel can be woven into a towel.”

Mitre’s catalogue is divided into different ranges – from Essentials and Comfort to Luxury and Heritage by Mitre, the company’s designer collection.

01.07.2016

Hotel Owner Magazine says Mitre Linen is ‘One to watch’

Prestigious industry magazine Hotel Owner has said Mitre Linen is ‘One to Watch’ in its new annual series of the most innovative firms working with independent UK hoteliers.

The series covers multiple supplier types – from Technology and Interior Design to Housekeeping - and highlights those doing the most to create efficiency and bottom-line benefits for the sector.

Each month, the report shines the spotlight on 10 companies bringing new innovations to the hospitality industry. All 10 are given exclusive use of Hotel Owner’s rosette to let the industry know that they have been recognised for their creativity. Hotel Owner was launched five years ago to bring heavyweight analysis and insight on what it is really like to be and succeed as an independent hotelier.

Mitre Linen recognise the importance of the unsung heroes that are at the heart of the hotel industry – the housekeepers. They are responsible for the appearance of the hotel rooms and the bed linen, which has a huge impact on a guest’s stay, making the difference between a fantastic night’s sleep and an average hotel stay.

The prestigious award is described by the publication as “Shining the light on some of the best offerings in the market for hoteliers who are obsessive about standards.” The award reflects the high quality of products and service that Mitre Linen have to offer for their customers.