Mitre Linen's Annual Hospitality Industry Survey

2019 continues to provide a challenging backdrop for the hospitality industry. Ongoing Brexit concerns, combined with increased consumer environmental interest, is provoking innovative approaches by business owners. In order to understand the latest evolutions within the industry, Mitre Linen undertakes an annual survey of business owners and decision-makers. This year's focus was environmental concerns, highlighting the importance of sustainability and green considerations for any hospitality business.

Mitre Connects 2019

Do you currently purchase any environmentally friendly products?

No - 84%
Pillows - 13%
Duvets - 13%
Bedding - 8%

Would you be interested in purchasing environmentally friendly products?

Yes - 63%
No - 37%

How would you usually dispose of your...

Duvets and Pillows

Commercial Waste - 19%
Textile Recycling Bank - 19%
Council Run Service - 13%
Charity for Re-use - 39%
Use Private Company - 1%

Bed Linen / Curtains / Table Linen

Commercial Waste - 8%
Textile Recycling Bank - 26%
Council Run Service - 8%
Charity for Re-use - 49%
Use Private Company - 1%

Towels

Commercial Waste - 8%
Textile Recycling Bank - 16%
Council Run Service - 8%
Charity for Re-use - 39%
Use Private Company - 28%

How many duvets and pillows would you replace in a 12 month period?

Less Than 10 - 76%
Less Than 20 - 20%
Less than 50 - 2%
Less than 100 - <1%
More than 100 - <1%

How many towels would you replace in a 12 month period?

0 - 10 - 46%
11 - 20 - 35%
21 - 50 - 15%
51 - 100 - 3%
More than 100 - <1%

What environmental initiatives do you have operating in your business?

Paper Recycling - 95%
Plastic Recycling - 93%
LED Lights - 90%
Reduction of Food Waste - 77%
Refillable Toiletries - 59%
Conserving Water (Changing Beds, Washing Towels Less Often) - 46%
Environmentally Friendly Cleaning Products - 37%
Paper Cup Recycling - 31%
Purchasing Eco-Friendly Bedding, Towels, Linen - 11%

Which of the following environmental initiatives do you plan to introduce over the next 12 months

Environmentally Friendly Cleaning Products - 24%
Purchasing Eco-Friendly Bedding, Towels, Linen - 19%
Refillable Toiletries - 19%
Reduction of Food Waste - 18%
LED Lights - 18%
Paper Cup Recycling - 11%
Conserving Water (Changing Beds, Washing Towels Less Often) - 10%
Plastic Recycling - 10%
Paper Cup Recycling - 4%

Do you think that your guests / customers expect you to adopt environmental initiatives in your business?

Eco Products - 19%
Less Packaging / Eco Packaging - 12%
Plastic Recycling - 8%
Price - 7%
No-shows - 16%

Do you think that Brexit will encourage more people to holiday in the UK this year?

Yes - 55%
No - 45%

What do you expect to be the key challenges for your business this year?

Rising Costs - 80%
Competition from Airbnb - 52%
Less Holidays Being Booked in The UK - 25%
Staff Recruitment - 19%
Social Media and Review Sites - 17%
Sustainability and Reducing My Business's Environmental Impact - 7%